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Offline Attendance Tracking
Anthology Engage Event Check-in mobile application
2024

PRoject Details​

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  • Role: UI/UX Design

  • Tools: Figma, Adobe Premiere, Azure DevOps, MS forms

  • Timeline: August - October 2024, total duration: 12 week

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PRoduct Description ​

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Anthology Engage’s Event Checkin App (ECIA) is a mobile application for organization officers to check in event attendees at the event. In order to ensure attendance is tracked, students are instructed to present their event pass which is a QR code accessible through the Engage web browser, the CORQ app, or it could be saved to the user's wallet on their mobile device. The existing features include— scanning QR code to check in and check out attendees, search attendees by name, displaying RSVP and invitation status when a scan is successful, manually inputting email addresses for those who aren’t affiliated with the institution. 

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PROJect Description ​

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Challenge: The app runs slow when the user’s WIFI and/or cellular service is limited or unavailable. This created friction especially at large-scale, outdoor event where the app must scan in 2000+ people. 

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Goal: Alleviate negative user sentiment of slow processing in app and speed up the scanning process. This problem led to the concept of offline attendance tracking where data gets stored on users’ local devices then they would sync the data to the server post-event. Essentially, the goal was to allow a more seamless user experience for attendance tracking that's not dependent on local network connection.

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Event Check In App home screen
Event Check-In App Start Session screen

exploratory research ​

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1-on-1 interviews were conducted to discuss event attendance tracking with campuses. During this stage, the goal was to develop user empathy. We wanted to understand what problems exist and how can we solve them. Some highlights were:

  • Duo authentication increases time-on-task.

  • Use of API endpoints to bring event in the system instead of out.

  • Unstable WIFI causes friction when using the app- slow loads.

  • Tracking event attendance is crucial for funding requests. Funding depends on what campuses can present to the student fee review board.

  • Event attendance is an item type related to path completion.

Word Cloud displaying feedback results

Evaluative research ​

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An in-app feedback form in ECIA was implemented in December 2022. We received 42 individual feedback. The responses were based on a 5-point star rating (1-extremely poor, 5-excellent.) The key metrics observed are as follow:

  • Overall user experience: 3.48

  • Ease of use: 4.07

  • Features: 3.95

  • Speed and responsiveness: 3.48

  • Reliability: 3.52

User flow​

User flow diagram

Video Walkthrough 

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